"How to deliver a delightful customer experience in SaaS?" with Vikas Jha, CEO & Founder, Alore
Description
With almost everything being automated in SaaS, bringing the human touch to the experience is challenging.
In this episode I am in conversation with my dear friend and partner in most of the ups and downs of a startup journey - Vikas Jha, Founder & CEO at Alore.
We lay out the different aspects of managing CX in SaaS and ways to deliver the best customer experience. From using unique ways to connect to your customers, to creating extensive methods to improve the experience, we have covered them all.
Among other things, we talked about:
- The different aspects of managing customer experience in SaaS
- When must a SaaS startup start thinking about CX and investing in it?
- What are some of the ways a SaaS startup can deliver delightful CX?
Tune in to know how it's done!
Connect with Vikas Jha on: LinkedIn | Twitter | Website
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